We strive to deliver the highest quality products and we want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at [email protected] if you have questions about personalization, before placing your order. However, we are not able to accept cancellations or changes to orders once they have gone into production. NOTE: Too Cute Things also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.
Because our products are custom-made, we can not accept returns or exchanges of any items unless the product is materially flawed, or defective, or if a mistake was made on our end with the customization.
If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item. All exchanges must be made within 30 days of receipt.
During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control, there might be a slight delay in delivery of your order. If we miss our guarantee, we will refund your shipping & handling fees after we confirm that your package has not arrived on time. Understandably, no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect Too Cute Things or any of our carriers. Thank you for understanding.
Please see Terms & Conditions for further details.